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Transaction Error Decryption Error

You will need to use the DBClean utility to perform this task. Damo Thanks worked for my Pearl on our Corporate Bes H Thanks, this worked for me as well. Connect the BlackBerry smartphone to the computer running the BlackBerry Desktop Manager. Any ideas on what is wrong? have a peek here

Click OK. Does anyone know if there is a known issue using v. 4.0 desktop software with v. 3.6 Enterprise Software? Back up the BlackBerry smartphone data. Click Close until the BlackBerry Desktop Manager window is displayed. http://support.blackberry.com/kb/articleDetail?ArticleNumber=000001608

Was this article helpful? Click Service Book. If Microsoft Outlook was in Offline mode (no active connection to Microsoft Exchange) when the encryption key was generated, the new encryption key has been written to the offline folder created

  • Problem: Whenever a user attempts to reply to an email, they receive an error: transaction error - decryption error Solution: Not sure if this will work for every instance of this
  • Cause 3 An X appears next to the sent message.
  • Make sure that you select Erase all currently installed applications.
  • In the BlackBerry Desktop Manager, double-click the Backup and Restore icon.
  • Select Regenerate Encryption Key.

Click Close until the BlackBerry Desktop Manager window is displayed. Go to the bottom and highlight where it says "Desktop" and click on it. For instructions, see the Additional Information section.--------------------------------------------------------------------------------Cause 2BlackBerry® Desktop Redirector is running on more than one computer.ResolutionVerify that BlackBerry Desktop Redirector is only running on one computer.--------------------------------------------------------------------------------Cause 3A conflict exists because In the BlackBerry Desktop Manager, on the Options menu, click Connection Settings.

But the only devices that keep giving us this "decryption error" are the devices running on 4.0 desktop software. Some of these guys are exec's so I can't really just tell them to send smaller photo's or send them one at a time.We just moved to BES 5.0, so is You should be prompted to generate a new encryption key. Open the BlackBerry Desktop Manager and connect the BlackBerry smartphone to the computer.

If you are running BlackBerry Device Software 4.0, click Security.If you are running BlackBerry Device Software 4.1 or later, click Security Options, then General Settings. it fixed it for me, I haven't had it since.. The current encryption key is corrupt either on the BlackBerry smartphone or in the Microsoft® Outlook® mailbox. For instructions, see KB02206.

Go to Cause 5.Click Desktop [CMIME] then click Delete. Reload the BlackBerry smartphone applications and remove the BlackBerry smartphone data. Install the software by double-clicking the downloaded file and following the installation wizard. In the BlackBerry Desktop Manager, double-click the Backup and Restore icon.

After the backup is complete, return to the BlackBerry Desktop Manager and double-click the Application Loader icon. http://u2commerce.com/transaction-error/transaction-error.html Generate a new encryption key. The Backup/Restore window appears. The BlackBerry smartphone information stored for the account is corrupted.

Posted by Xocolatl at 2:59 PM Labels: BES, BlackBerry No comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Blog Archive ▼ 2008 (8) ► April Report Inappropriate Content Message 1 of 4 (3,731 Views) 0 Likes knottyrope Guru III Posts: 32,154 Registered: ‎06-25-2008 My Device: I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini For assistance with this task, see Application Loader in the BlackBerry Desktop Online Help. http://u2commerce.com/transaction-error/transaction-error-decryption-error-blackberry-curve.html The members, admins, and authors of this website respect your privacy.

Open BlackBerry Desktop Manager and connect your BlackBerry smartphone to the computer. I'm not on a BES, I use my desktop redirector. Double-click the Redirector Settings icon.

To give thanks, click thumbs upClick to search the Knowledge Base at BTSC and click to Read The Fabulous ManualsBESAdmin's, please make a signature with your BES environment info.SIM Free BlackBerry

In the BlackBerry Desktop Manager, double-click the Backup and Restore icon. Click Generate. try restarting too Click here to Backup the data on your BlackBerry Device! The following steps should be completed by your system administrator.In the BlackBerry Enterprise Server, find the BlackBerry smartphone user account to which the duplicate PIN is assigned.

As a result, the new encryption key has been written to the offline folder created by Cached Exchange Mode, instead of the Microsoft Outlook mailbox. Reload the BlackBerry smartphone applications and remove the BlackBerry smartphone data. For more information, see KB02740.Failed to contact service.The wireless network did not acknowledge the email message.Resend the email message.Failed to send message.The BlackBerry® Enterprise Server received the email message, but could this contact form Cached Exchange Mode is turned on in Microsoft Outlook 2003 and it has caused the encryption key to be saved in the wrong location. --------------------------------------------------------------------------------ResolutionComplete the appropriate resolution for your cause.Cause

Back up the BlackBerry smartphone data.